Technical support consultant – Contact centre

Bengaluru

The representatives answer and dial out calls. Additionally, agents are responsible for making outbound calls. Answering phones from customers professionally and responding to customer inquiries and complaints.
Qualification
Any graduate
Experience
0 - 3 years
Key Responsibilities
-Answer & manager large amount of inbound calls in a timely manner.
-Management & resolve customer queries / complaints
-Follow up customer calls wherever necessary
-Up sell products.
-Provide products and service information to the customer.
-Identify and escalate issues to TLs /Managers.
-Managing communication and co-ordination with internal team.
-Build sustainable relationships and engage customers by taking the extra mile.
-Meet personal / team qualitative and quantitative targets.
-Other duties as assigned.
Key Requisites
-Excellent phone and verbal communication skills along with active listening.
-Ability to multitask, handle stressful situation, set priorities and manage time effectively.
-Willing to work in rotational shifts(12/7).
-Able to react effectively and calmly in emergencies.
-Customer focus and adaptability to different personality types.