Maximize the sale of Audio/Video Products at the store, ensuring optimum customer satisfaction.
Achieve sales goals relative to store target
Evaluating the customer’s requirement by following the Bose customer engagement standards to provide best solutions.
Model excellence in theater show presentation/product demonstration to walk-in customers as per predefined script.
Ensuring store hygiene and presentability/functioning of products on display.
Coordinating activities at the back office, managing inventory and managing payment reconciliation with bank.
Responsible for executing post sales activities like payment collection, invoicing, product delivery and installation
Managing external vendors like Mall management team or SIS partners, logistics and stationary vendors on a daily basis.
–Handling pre/post sales customer escalations and queries.
Respond to customer e-mails within 24 hours from receipt as per guidance provided by supervisor.
Interaction with cross-functional departments for operational support.